Socially responsible incentives: what operators need to know

TL:DR the principles that help operators be compliant with new requirements coming into effect from 19 January 2026. Promotional offers designed on the basis that a consumer plays different gambling products will no longer be allowed.

Financial key event and consumer legislation changes

TL:DR New rules boosting the Gambling Commission’s knowledge of operators and bringing the Licence Conditions and Codes of Practice in line with revised consumer legislation will be introduced.

The new Act revoked and replaced the Consumer Protection from Unfair Trading Regulations 2008 and will lead to the revocation of the Alternative Dispute Regulation (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015, replacing them with new provisions. Some of these changes will come into force on 6 April 2026.